As senior director of IT operations, Addam is responsible for the strategic and tactical oversight of EnvoyHealth’s IT organization. This includes the management of the service desk, infrastructure support, application support, and end-user computing support. It also includes incident, problem, change, and communication management.Addam oversees IT team members and external partners to ensure the infrastructure and business applications are working efficiently and effectively. He is further responsible for EnvoyHealth’s technical architecture and roadmap planning, annual operating and capital budget, and adherence to the organization’s security posture.Addam joined Diplomat in 2011 and held various IT positions with the company. He previously held roles at Jabil Circuit and JPMorgan Chase & Co. Addam has a bachelor of business administration degree with a major in computer information systems from Walsh College.