As vice president of client services, Denise analyzes challenges and develops long-term strategies to meet client needs. She works to provide services including patient access and reimbursement support, medical information, customer care, and inside sales.Denise has more than 20 years of leadership experience, including 15 years in health care. She has been a member of senior management for WRB, now an EnvoyHealth company, since 2004. Before joining WRB, she held executive positions at Medtap International, now part of Express Scripts.Denise earned a bachelor’s degree in marketing and business administration from the University of Maryland. She speaks on key health care contact center topics at conferences nationwide. Denise is also a member of the Drug Information Association, Healthcare Businesswomen’s Association, and Society of Consumer Affairs Professionals in Business.