As senior director of operations, Laurie provides comprehensive guidance and leadership to the EnvoyHealth operations staff for efficient and effective services, operations, and continuous quality improvement. She is responsible for the overall development, implementation, and operation of all services being performed on behalf of designated/assigned EnvoyHealth partners. Laurie ensures EnvoyHealth programs and processes align with business needs, with an emphasis on customer service, financial integrity, the patient experience, and a collaborative working relationship with EnvoyHealth partners. She supports and leads the organization in a manner that is both patient- and partner-centered and seeks to improve and align processes across EnvoyHealth programs and locations.Since joining Diplomat in 2005, Laurie has worked with the dialysis delivery program and aided in the operations and development of Diplomat’s HIV, Oncology, and Multiple Sclerosis Centers of Excellence and order-entry teams. Laurie has also worked with manufacturers to build and operationalize multiple pharmaceutical programs as both an operations manager and associate director.Laurie has more than 15 years of pharmacy operations experience, including time in retail and hospital pharmacy. She also has a background in pediatrics.