Through our dedicated hotlines, EnvoyHealth provides disease-state education and medical information for patients and their healthcare providers. We can provide on-label medical information to patients and on- or off-label information to providers, always following manufacturer-approved guidelines, scripting, and templates.
We support pharmacovigilance through adverse-event intake and manufacturer reporting. Our platform is validated for CFR Part 11 compliance.
Healthcare organizations can leverage EnvoyHealth’s customer service staff to provide information to their existing or prospective members. This service includes inbound and outbound calls for enrollment, information dissemination, and membership inquiries.
We offer premier, patient-focused call center services. We help onboard new patients with medical devices or wearables, assist them with compliant use, and directly support or triage any identified clinical issues.
We also offer troubleshooting and technical support with device operation through comprehensive multichannel solutions. These include:
- Inbound calls
- Outbound calls
- Click-to-call services
- Interactive voice response
- Automated calls
- Web-conferencing inservices