Educating Medical-Device Patients

We offer premier, white-glove call center services to support new patient onboarding and medical device orientation, compliance, patient reimbursement, and clinical issues. We can help patients and providers who have questions about products. We support pharmacovigilance through adverse-event intake and manufacturer reporting. Our platform is validated for CFR Part 11 compliance.

We also offer troubleshooting and technical support with device operation and diagnostic situations. We also provide remote patient monitoring support for patients with medical devices, providing welcome calls, instructions on use, and ongoing compliance and adherence support. We offer comprehensive multichannel technologies to communicate with patients. These include:

  • Inbound calls
  • Outbound calls
  • Email
  • Fax
  • Click-to-call services
  • Webchat
  • Interactive voice response
  • Automated calls
  • Web-conferencing inservices