Lowering Workloads and Increasing Patient Care Capacity
EnvoyHealth’s customizable, multilingual practice management solution saves providers time and money. We help increase engagement and satisfaction through the entire patient journey.
We can provide welcome calls and adherence monitoring, helping patients start and stay on therapy.
We can carry out benefits investigations and verifications under the medical and pharmacy benefits. We can also work with providers’ offices to complete prior authorizations and appeals, saving staff time.
We can guide patients through any or all stages of engagement, including screening; onboarding and education; appointment booking and confirmation; appointment cancelation and rescheduling; and proactive appointment reminder calls.
We can communicate prescription requests to office staff, ensuring they have the information to serve patients quickly.
We can assign tasks to medical staff, notifying them immediately and helping providers coordinate their practices.
We can offer patients support after the regular close of business, effectively extending providers’ office hours and eliminating the need to check voicemail.
During busy times or staff absences, we can provide backup phone support, lowering overhead cost and patient wait times.