Lowering Workloads and Increasing Patient Care Capacity
EnvoyHealth’s patient call center helps providers deliver their best patient care. We offer a customizable, multilingual relationship management solution, saving providers time and money while increasing patient engagement and satisfaction.
We can guide patients through any or all stages of engagement, including screening, onboarding and education, appointment booking and confirmation, appointment cancellations and rescheduling, and proactive appointment reminder calls.
We communicate prescription refill requests to the provider.
We can offer patients support after regular business hours, eliminating the need for offices to check voicemail.
During busy times or staff absences, we are available to provide phone support, lowering overhead costs and patient wait times.
We can assign tasks to providers’ medical staff.