Editor’s note: Heather Greenberg, director of business development at EnvoyHealth, contributed to this post.

Those affected by a rare disease require — and deserve — a different patient service experience. This is why patient services providers like EnvoyHealth must design programs that take the complexity out of initial access and ongoing care coordination. By balancing the right human touch [...]

Editor’s note: Derek Cothran, senior vice president of client strategy and development at EnvoyHealth, contributed to this post.

I’m amazed by how much our industry has grown. Over the holiday season, dozens of articles tried to predict what 2019 would bring for healthcare — specifically in patient services.

Leveraging our vast experience in this space, the EnvoyHealth team constantly takes st [...]