Editor’s note: Heath Nivens, vice president of client strategy at EnvoyHealth, contributed to this post.

Since my introduction to patient access and engagement programs more than 15 years ago, much has changed: the suppliers, the service offerings, the nomenclature, and more. Amid this change and increasing complexity, the historic approach taken by most program suppliers remains.

Most suppliers c [...]

Editor’s note: Derek Cothran, senior vice president of client strategy and development at EnvoyHealth, contributed to this post.

The term “connected care” has been around for several years—defined as real-time electronic communication between patients and providers. Common examples include telehealth, remote patient monitoring, and secure information exchange (e.g., online health system por [...]